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ABOUT US

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HOTEL MANAGEMENT

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OUR STORY

OUR TEAM

RESTAURANTS

HOTELS

CAREERS

SERVICES

STEVE SPEAKS

CONTACT US

Go Deeper

PRESS

NEWS

ABOUT US

POPULAR LINKS

GIFT CARDS

HOTEL MANAGEMENT

SAY GRACE PODCAST

Sam Trotter

Sam Trotter

Digital Experience

Sam Trotter is a strategist and innovator at the intersection of hospitality, digital transformation, and AI-driven marketing. With a deep background in independent upscale and luxury hotels, high-end restaurants, and mixed-use developments, he specializes in enhancing brand visibility, driving revenue, and optimizing guest experiences through technology and data-driven solutions.

At The Indigo Road, Sam focuses on leveraging AI, automation, and digital strategy to strengthen operations, streamline communication, and create meaningful connections between guests and brands. His passion for innovation extends beyond marketing—it’s about future-proofing hospitality while staying true to the art of genuine service.

A recognized industry thought leader, Sam contributes to hospitality publications, speaks at conferences, and advises businesses on the evolving landscape of guest engagement.

Outside of work, he enjoys boating, surfing, and trying not to burn steaks on the grill with his wife, Kate, and their two children.

LEADERSHIP TEAM

STEVE
PALMER

Founder

Jennifer
Dailey

Accounting

Kevin Krapp
Kevin
Krapp

Atlanta Region Operations

Katharine Ames
KATHARINE
AMES

PR & Marketing

Jennifer Krapp
JENNIFER
KRAPP

Front of House Operations

Chris Amato Photo
CHRIS
AMATO

Culture

Travis Kirkley Holding A Fish
TRAVIS
KIRKLEY

Charlotte Culinary

Jeremiah
Bacon

Chef and Culinary Purchasing

Kimball
brienza

O-Ku Operations

Christa
Polinksy

Events & Catering

Cullen
Wyatt

Restaurant Development

Photo of Anne White
ANNE
WHITE

Pastry

Hannah Wilson
HANNAH
WILSON

Admin

Gabriel Perez
GABRIEL PEREZ

Hotel Operations

Samy
Eltoukhy

Finance

Vonda
Freeman

Wine Programs

Katharine Ames
SAM
TROTTER

Digital Experience

Justin Shoener
Justin
Shoener

Restaurant Financial Operations

Kevin G
KEVIN
GETZEWICH

Lodging Culinary Concepts

Chef Masa Photo
MASA HAMAYA

Japanese Culinary Concepts

Josh Begley on the beach
Josh Begley

Italian Culinary Concepts