Privacy and Cookie Policy: The Indigo Road Hospitality Group
The Indigo Road Hospitality Group 409 King St, Suite 200 Charleston, SC 29403
Effective Date: January 8, 2026
1. Introduction The Indigo Road Hospitality Group (we, us, or our) operates a variety of hospitality and dining establishments across the United States. We are committed to protecting the privacy of our guests and website visitors. This policy explains how we collect, use, and share personal information through our website and digital services.
By using our website, you agree to the practices described in this policy.
2. Information We Collect We collect several types of information from and about users of our website:
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Identifiers: Name, email address, mailing address, and phone number.
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Commercial Information: Details regarding event inquiries, restaurant reservations, or gift card purchases.
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Internet Activity: Browsing history, search history, and information regarding your interaction with our website or advertisements.
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Audio and Visual Data: Information collected if you interact with embedded media like podcasts or videos.
3. Third Party Service Providers We utilize several professional tools to manage our operations and marketing. Your data may be processed by these providers:
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HubSpot: Used to capture and manage information submitted through our website forms.
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Tripleseat: Used to process and manage inquiries for private events and group dining.
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Klaviyo: Used to manage our email marketing databases and send promotional communications.
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Windsurfer and StayNTouch: Used for hotel booking and property management (where applicable at specific locations).
4. Tracking Technologies and Cookies We use various tracking technologies to improve site performance and deliver relevant content:
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Google Tag Manager and Google Analytics: These tools help us track website traffic and user behavior to improve our digital experience.
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Meta Business and Meta Event Tool: We use these tools to track the effectiveness of our advertising on Facebook and Instagram and to build custom audiences for targeted marketing.
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Klaviyo Tag: This onsite tag tracks your behavior on our website to help us send personalized email communications based on your interests.
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Embedded Media: Our website features embedded content from YouTube (for videos) and Apple Music (for podcasts). These third parties may collect your IP address and browser information when you interact with their players.
5. How We Use Your Information We use the information we collect to:
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Fulfill Requests: Respond to event inquiries via Tripleseat or form submissions via HubSpot.
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Marketing: Send newsletters and promotional offers through Klaviyo.
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Analytics: Monitor website usage via Google Analytics to optimize our content.
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Advertising: Serve relevant advertisements through Meta Business based on your interactions with our site.
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Operations: Manage guest experiences and reservations.
6. State Specific Privacy Rights We operate in states with specific privacy regulations, including Colorado, Virginia, and Florida. Depending on your residency, you may have the following rights:
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Right to Access: You may request to see the specific pieces of personal data we have collected about you.
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Right to Correct: You may request that we fix inaccurate personal information.
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Right to Delete: You may request the deletion of your personal data, subject to certain legal exceptions (such as maintaining records for tax or hospitality regulations).
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Right to Opt Out of Targeted Advertising: You have the right to opt out of the processing of your data for targeted advertising. We facilitate this through our cookie management settings and email unsubscribe links.
7. Data Sharing and Selling We do not sell your personal information to third parties for monetary compensation. However, we do share information with service providers (like Klaviyo and Meta) for targeted advertising and analytics purposes, which may be considered a “share” or “sale” under certain state laws. You can opt out of these activities through your browser settings or by contacting us.
8. Security and Retention We implement industry standard security measures to protect your data. We retain your personal information for as long as necessary to provide our services, comply with legal obligations, or resolve disputes.
9. Contact Information If you have questions about this policy or wish to exercise your privacy rights, please contact us at:
The Indigo Road Hospitality Group 1426 Meeting St, Charleston, SC 294035
10. Updates to This Policy We may update this Privacy and Cookie Policy periodically. We will notify you of any changes by posting the new policy on this page and updating the effective date at the top.